Frequently Asked Questions
Clear answers. Reliable support.
Have a question about repairs or how to send in your equipment? You're in the right place. Below are some of the most common questions we receive—answered clearly and confidently so you can move forward with ease.
Repair Services
What brands of equipment do you service?
We support and repair all equipment manufactured by Nouvag, as well as devices sold and distributed by Nouvag Switzerland.
Do you repair discontinued models?
In many cases, yes. We stock a wide range of genuine Nouvag parts and can often service older models. Feel free to contact us before shipping to confirm compatibility.
Will you provide an estimate?
Yes. We always evaluate your equipment and provide an estimate for approval before moving forward with any repairs.
What is your average repair time?
Our typical turnaround time is 3-4 business days from the time your equipment is received. However, if you have a time-sensitive need, we recommend giving our office a call for the most accurate timeline.
Do you provide loaners while my equipment is being repaired?
We do not provide loaner equipment. However, if your equipment is urgently needed, let us know—we’ll do our best to expedite your repair.
Shipping & Packaging
What is your shipping address for repairs?
All repairs should be sent to:
Nouvatec USA
5986 Highway 144
Walnut Springs, TX 76690
Do you provide shipping labels?
We do not provide shipping labels, so you’re welcome to ship your equipment using the carrier of your choice. We commonly receive inbound shipments via UPS, FedEx, and USPS Priority Mail. Outbound shipments are processed via UPS.
What should I include with my shipment?
Please include a printed copy of your completed Repair Form, which you can download from our Repair Services page. The form provides all the details we need to identify your equipment and get started on your repair.
Do you require a repair order or RMA?
No, we do not require a repair order or RMA to begin service.
Do you ship internationally?
Yes! We’re happy to serve our international customers and regularly ship to and from the U.S., Canada, and South America.
Communication & Support
Can I track the status of my repair?
Absolutely. You’re always welcome to call or email our team for a status update—we’re happy to keep you informed every step of the way.
Do you provide technical support?
Yes. If you have questions about your equipment or need assistance, feel free to call us at (800) 673-7427 (Toll-Free) or (817) 887-9814 (our Main Line) One of our trained technicians will be happy to help.
What payment methods do you accept for repairs?
We accept all major credit cards ACH payments via a payment link we can send. Payment instructions will be provided after your estimate is approved.
Note: we charge a 3% fee for all credit cards.